diff --git a/locale/fr/LC_MESSAGES/django.po b/locale/fr/LC_MESSAGES/django.po
index d584ee0..f78bf2b 100644
--- a/locale/fr/LC_MESSAGES/django.po
+++ b/locale/fr/LC_MESSAGES/django.po
@@ -2,7 +2,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: \n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2017-03-09 20:17+0000\n"
+"POT-Creation-Date: 2017-04-01 15:20+0000\n"
 "PO-Revision-Date: 2016-04-07 01:32+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
@@ -449,6 +449,17 @@ msgstr ""
 msgid "Unknown content"
 msgstr ""
 
+#: templates/ccvpn/chat.html:9
+#, python-format
+msgid ""
+"We're not able to chat all the time for now. If we don't reply, please <a "
+"href=\"%(new_ticket)s\">open a support ticket</a> and we will get back to "
+"you as soon as possible!"
+msgstr ""
+"Nous ne pouvons pas encore être disponibles tout le temps. Si vous ne recevez "
+"pas de réponse, merci de <a href=\"%(new_ticket)s\">créer un ticket</a> et nous "
+"vous répondrons dès que possible."
+
 #: templates/ccvpn/index.html:6
 msgid "CCrypto VPN is a cheap, fast, anonymous and secure VPN service"
 msgstr ""
@@ -1246,4 +1257,3 @@ msgstr "Peut envoyer des messages privés"
 #: tickets/models.py:56
 msgid "Waiting for staff"
 msgstr "En attente du support"
-
diff --git a/static/css/style.css b/static/css/style.css
index fc7fb5c..1cb9ea2 100644
--- a/static/css/style.css
+++ b/static/css/style.css
@@ -715,6 +715,11 @@ div.ticket-message-private {
 /***************************************************/
 /********************* Live chat                   */
 
+#livechat-info {
+    border-bottom: 1px solid black;
+    text-align: center;
+}
+
 .livechat-thing {
     position: fixed;
     bottom: 0;
diff --git a/templates/ccvpn/chat.html b/templates/ccvpn/chat.html
index a822d27..d93d98b 100644
--- a/templates/ccvpn/chat.html
+++ b/templates/ccvpn/chat.html
@@ -2,7 +2,18 @@
 {% load i18n %}
 {% load staticfiles %}
 
+
 {% block wrap %}
+    {% url 'tickets:new' as new_ticket %}
+    <div id="livechat-info">
+        <p>{% blocktrans trimmed with new_ticket as new_ticket %}
+            We're not able to chat all the time for now.
+            If we don't reply, please <a href="{{new_ticket}}">open a support ticket</a>
+            and we will get back to you as soon as possible!
+            {% endblocktrans %}
+        </p>
+    </div>
+
     <iframe id="livechat-iframe" src="https://vpn.ccrypto.org/kiwi/?nick={{username}}&theme=ccrelaxed#ccrypto"></iframe>
 
     <script type="text/javascript">
@@ -12,6 +23,7 @@
                          - document.getElementById("topbar").offsetHeight
                          - document.getElementById("header").offsetHeight
                          - document.getElementById("footer").offsetHeight
+                         - document.getElementById("livechat-info").offsetHeight
                          - 10);
                 console.log(h);
                 document.getElementById("livechat-iframe").style.height = h + "px";