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@ -71,7 +71,8 @@ class Ticket(models.Model):
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url = ROOT_URL + reverse('tickets:view', args=(self.id,))
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subject = _("Ticket:") + " " + self.subject
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ctx = dict(ticket=self, message=message, url=url)
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notify(subject, 'tickets/mail_support_reply.txt', self.get_contacts(), ctx)
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if message.user == self.user:
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notify(subject, 'tickets/mail_support_reply.txt', self.get_contacts(), ctx)
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if self.user and self.user.email:
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if message.staff_only and not self.user.has_perm('tickets.view_private_message'):
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return
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