diff --git a/templates/base_help.html b/templates/base_help.html
index 42f6bc6..ba07132 100644
--- a/templates/base_help.html
+++ b/templates/base_help.html
@@ -11,7 +11,7 @@
                 <li class="pure-menu-item">
                     <a href="{% url 'page' 'help' %}">
                         <i class="fa fa-life-ring fa-fw" aria-hidden="true"></i>&nbsp;
-                        {% trans 'Guides' %}
+                        {% trans 'Support' %}
                     </a>
                 </li>
                 <li class="pure-menu-item">
diff --git a/templates/layout.html b/templates/layout.html
index e7607a9..c8c1db7 100644
--- a/templates/layout.html
+++ b/templates/layout.html
@@ -52,9 +52,9 @@
             <ul>
                 <li><a href="/">{% trans "VPN" %}</a></li>
                 <li><a href="/status">{% trans "Servers" %}</a></li>
-                <li><a href="/page/help">{% trans "Guides" %}</a></li>
+                <li><a href="/page/help">{% trans "Support" %}</a></li>
                 {% if user.is_authenticated %}
-                <li><a href="/tickets/">{% trans "Support" %}</a></li>
+                <li><a href="/tickets/">{% trans "Tickets" %}</a></li>
                 {% endif %}
                 {% if user.is_staff %}
                 <li><a href="/admin/">{% trans "Admin" %}</a></li>
diff --git a/templates/pages/help.en.md b/templates/pages/help.en.md
index eb2e2f0..d33be26 100644
--- a/templates/pages/help.en.md
+++ b/templates/pages/help.en.md
@@ -1,9 +1,9 @@
 ---
-Title: Guides
+Title: Support
 ---
 
 
-### Installation
+### Installation Guides
 
 <ul class="install-guides">
   <li><a href="/page/install-android"><i class="fa fa-android fa-5x"></i> Android</a></li>
@@ -13,10 +13,13 @@ Title: Guides
   <li><a href="/page/install-chromeos"><i class="fa fa-chrome fa-5x"></i> Chromebook</a></li>
 </ul>
 
-### Support
+### Help
 
-  - [**Knowledge Base**](/kb/)
+  - [**Knowledge Base**](/kb/): We already cover many common questions in our knowledge base.
   - [**Self-Diagnosis**](/page/self-diagnosis): Before asking for help, check here if you find the solution to your problem.
-  - [**Tickets**](/tickets/)
-  - E-mail: **support at ccrypto.org**
+
+### Contact Us
+
+  - [**Tickets**](/tickets/): The most reliable and private way to reach us.
+  - E-mail: **support at ccrypto.org** if you would like to ask a question without creating an account, or need help with your account.
 
diff --git a/templates/pages/help.fr.md b/templates/pages/help.fr.md
index 5ed03f8..a0a2471 100644
--- a/templates/pages/help.fr.md
+++ b/templates/pages/help.fr.md
@@ -12,9 +12,13 @@ Title: Guides
   <li><a href="/page/install-chromeos"><i class="fa fa-chrome fa-5x"></i> Chromebook</a></li>
 </ul>
 
-### Support
+### Aide
 
-  - [**F.A.Q.**](/kb/)
+  - [**F.A.Q.**](/kb/): Nous couvrons déjà beaucoup de questions communes dans notre F.A.Q.
   - [**Auto-Diagnostic**](/page/self-diagnosis) : Avant de demander de l'aide, vérifiez si vous trouvez la solution à votre problème ici.
-  - [**Tickets**](/tickets/)
-  - E-mail: **support at ccrypto.org**
+
+### Contactez Nous
+
+  - [**Tickets**](/tickets/): Le moyen le plus sûr et fiable de communiquer avec nous.
+  - E-mail: **support at ccrypto.org** si vous ne voulez pas créer un compte ou avez un problème avec votre compte.
+
diff --git a/templates/tickets/index.html b/templates/tickets/index.html
index 0479e39..7728565 100644
--- a/templates/tickets/index.html
+++ b/templates/tickets/index.html
@@ -3,9 +3,7 @@
 {% load staticfiles %}
 
 {% block tickets_content %}
-<h1>{% trans 'Support' %}</h1>
-
-{% url 'chat' as chat_url %}
+<h2>{% trans 'Support' %}</h2>
 
 <p>{% trans 'Before creating a ticket, please check if you question is convered in' %}
     <a href="/page/faq">{% trans 'the FAQ' %}</a>.
diff --git a/templates/tickets/layout.html b/templates/tickets/layout.html
index b5d7a00..d5b51e1 100644
--- a/templates/tickets/layout.html
+++ b/templates/tickets/layout.html
@@ -6,7 +6,7 @@
 <div class="flex-page">
     <div class="left-menu">
         <div class="submenu">
-            <p class="menu-title">{% trans 'Support' %}</p>
+            <p class="menu-title">{% trans 'Tickets' %}</p>
             <ul>
                 <li class="pure-menu-item">
                     <a href="{% url 'tickets:new' %}">