Allow empty message field to close a ticket

templates/tickets/view.html

@@ -35,7 +35,14 @@
 
     <form class="pure-form pure-form-stacked" action="" method="post">
         {% csrf_token %}
-        {{ form }}
+
+        <label for="id_message">Message:</label>
+        <textarea cols="40" id="id_message" name="message" rows="10"></textarea>
+
+        {% if staff_reply %}
+            <label for="id_staff_only">Private:</label>
+            <input id="id_staff_only" name="staff_only" type="checkbox" />
+        {% endif %}
 
         <input type="submit" class="pure-button pure-button-primary button-1-2" value="{% trans 'Reply' %}" />
         {% if ticket.is_open %}

tickets/views.py

@@ -107,15 +107,11 @@ def view(request, id):
         messages = ticket.message_set.filter(staff_only=False)
 
     if request.method != 'POST':
-        if request.user.is_staff:
-            form = StaffReplyForm()
-        else:
-            form = ReplyForm()
-
         ctx = dict(
+            staff_reply=request.user.has_perm('tickets.post_private_message'),
             ticket=ticket,
             ticket_messages=messages,
-            form=form,
+            form=ReplyForm(),
             title=_("Ticket:") + " " + ticket.subject,
         )
         ctx.update(common_context(request))
@@ -142,6 +138,7 @@ def view(request, id):
 
     if not form.is_valid():
         ctx = dict(
+            staff_reply=request.user.has_perm('tickets.post_private_message'),
             ticket=ticket,
             ticket_messages=messages,
             form=form,