from django.shortcuts import render, redirect, get_object_or_404 from django.contrib.auth.decorators import login_required from django.http.response import HttpResponseNotFound from django.utils import timezone from django.core.paginator import Paginator, EmptyPage, PageNotAnInteger from django.utils.translation import ugettext as _ from .models import Ticket, TicketMessage from .forms import NewTicketForm, ReplyForm, StaffReplyForm def common_context(request): context = { 'open_n': Ticket.objects.filter(is_open=True, user=request.user).count(), 'closed_n': Ticket.objects.filter(is_open=False, user=request.user).count(), } if request.user.has_perm('tickets.view_any_ticket'): context.update({ 'all_open_n': Ticket.objects.filter(is_open=True).count(), 'all_closed_n': Ticket.objects.filter(is_open=False).count(), }) return context @login_required def index(request, f=None, all=False): tickets = Ticket.objects if f == 'closed': tickets = tickets.filter(is_open=False) else: tickets = tickets.filter(is_open=True) if all is False or not request.user.has_perm('tickets.view_any_ticket'): tickets = tickets.filter(user=request.user) single_user = True else: single_user = False paginator = Paginator(tickets, 20) page = request.GET.get('page') try: tickets = paginator.page(page) except PageNotAnInteger: tickets = paginator.page(1) except EmptyPage: tickets = paginator.page(paginator.num_pages) context = dict( tickets=tickets, filter=f, single_user=single_user, title=_("Tickets"), ) context.update(common_context(request)) if not f: return render(request, 'tickets/index.html', context) else: return render(request, 'tickets/list.html', context) @login_required def new(request): context = common_context(request) context['title'] = _("New Ticket") if request.method != 'POST': context['form'] = NewTicketForm() return render(request, 'tickets/new.html', context) form = NewTicketForm(request.POST) if not form.is_valid(): context['form'] = form return render(request, 'tickets/new.html', context) ticket = Ticket(category=form.cleaned_data['category'], subject=form.cleaned_data['subject'], user=request.user) ticket.save() firstmsg = TicketMessage(ticket=ticket, user=request.user, message=form.cleaned_data['message']) if not request.user.is_staff: firstmsg.remote_addr = request.META['REMOTE_ADDR'] firstmsg.save() ticket.notify_new(firstmsg) return redirect('tickets:view', id=ticket.id) @login_required def view(request, id): ticket = get_object_or_404(Ticket, id=id) view_any_ticket = request.user.has_perm('tickets.view_any_ticket') reply_any_ticket = request.user.has_perm('tickets.reply_any_ticket') if not view_any_ticket and ticket.user != request.user: return HttpResponseNotFound() if request.user.has_perm('tickets.view_private_message'): messages = ticket.message_set.all() else: messages = ticket.message_set.filter(staff_only=False) if request.method != 'POST': ctx = dict( staff_reply=request.user.has_perm('tickets.post_private_message'), ticket=ticket, ticket_messages=messages, form=ReplyForm(), title=_("Ticket:") + " " + ticket.subject, ) ctx.update(common_context(request)) return render(request, 'tickets/view.html', ctx) if not reply_any_ticket and ticket.user != request.user: return HttpResponseNotFound() if request.POST.get('close') or request.POST.get('button_close'): ticket.is_open = False ticket.closed = timezone.now() ticket.save() return redirect('tickets:view', id=ticket.id) if request.POST.get('reopen') or request.POST.get('button_reopen'): ticket.is_open = True ticket.save() return redirect('tickets:view', id=ticket.id) if request.user.has_perm('tickets.post_private_message'): form = StaffReplyForm(request.POST) else: form = ReplyForm(request.POST) if not form.is_valid(): ctx = dict( staff_reply=request.user.has_perm('tickets.post_private_message'), ticket=ticket, ticket_messages=messages, form=form, title=_("Ticket:") + " " + ticket.subject, ) ctx.update(common_context(request)) return render(request, 'tickets/view.html', ctx) msg = TicketMessage(ticket=ticket, user=request.user, **form.cleaned_data) if not request.user.is_staff: msg.remote_addr = request.META['REMOTE_ADDR'] msg.save() if not ticket.is_open: ticket.is_open = True ticket.save() ticket.notify_reply(msg) return redirect('tickets:view', id=ticket.id)