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104 lines
3.7 KiB
Python
104 lines
3.7 KiB
Python
from django.db import models
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from django.conf import settings
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from django.utils.translation import ugettext_lazy as _
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from django.urls import reverse
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from django.template.loader import get_template
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from django.core.mail import send_mail
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ROOT_URL = settings.ROOT_URL
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SITE_NAME = settings.TICKETS_SITE_NAME
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CATEGORY_CHOICES = (
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('support', _("Support")),
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('security', _("Security")),
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('billing', _("Account / Billing")),
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)
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if hasattr(settings, 'TICKETS_CATEGORIES'):
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CATEGORY_CHOICES = settings.TICKETS_CATEGORIES
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def notify(subject, template, recipient_list, params):
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ctx = dict(site_name=SITE_NAME, **params)
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text = get_template(template).render(ctx)
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for a in recipient_list:
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send_mail(subject, text, settings.DEFAULT_FROM_EMAIL, [a], fail_silently=True)
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class Ticket(models.Model):
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class Meta:
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ordering = ('-created',)
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permissions = (
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('view_any_ticket', _("Can view any ticket")),
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('reply_any_ticket', _("Can reply to any ticket")),
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('view_private_message', _("Can view private messages on tickets")),
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('post_private_message', _("Can post private messages on tickets")),
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)
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user = models.ForeignKey(settings.AUTH_USER_MODEL, blank=True, null=True,
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on_delete=models.SET_NULL)
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category = models.CharField(max_length=16, choices=CATEGORY_CHOICES)
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subject = models.CharField(max_length=100)
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created = models.DateTimeField(auto_now_add=True)
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is_open = models.BooleanField(default=True)
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closed = models.DateTimeField(blank=True, null=True)
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@property
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def status_text(self):
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if self.closed:
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return _("Closed")
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last_msg = self.message_set.last()
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if last_msg and last_msg.user == self.user:
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return _("Waiting for staff")
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else:
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return _("Open")
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def get_contacts(self):
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contacts = TicketNotifyAddress.objects.filter(category=self.category)
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return [c.address for c in contacts]
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def notify_new(self, first_message):
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url = ROOT_URL + reverse('tickets:view', args=(self.id,))
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subject = _("Ticket:") + " " + self.subject
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ctx = dict(ticket=self, message=first_message, url=url)
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notify(subject, 'tickets/mail_support_new.txt', self.get_contacts(), ctx)
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def notify_reply(self, message):
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url = ROOT_URL + reverse('tickets:view', args=(self.id,))
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subject = _("Ticket:") + " " + self.subject
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ctx = dict(ticket=self, message=message, url=url)
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if message.user == self.user:
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notify(subject, 'tickets/mail_support_reply.txt', self.get_contacts(), ctx)
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if self.user and self.user.email:
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if message.staff_only and not self.user.has_perm('tickets.view_private_message'):
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return
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notify(subject, 'tickets/mail_user_reply.txt', [self.user.email], ctx)
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def __str__(self):
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return self.subject
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def get_absolute_url(self):
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return reverse('tickets:view', args=(self.id,))
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class TicketNotifyAddress(models.Model):
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category = models.CharField(max_length=16, choices=CATEGORY_CHOICES)
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address = models.EmailField()
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class TicketMessage(models.Model):
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ticket = models.ForeignKey(Ticket, related_name='message_set',
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on_delete=models.CASCADE)
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user = models.ForeignKey(settings.AUTH_USER_MODEL, blank=True, null=True,
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on_delete=models.SET_NULL)
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remote_addr = models.GenericIPAddressField(blank=True, null=True)
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created = models.DateTimeField(auto_now_add=True)
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message = models.TextField()
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staff_only = models.BooleanField(default=False)
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class Meta:
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ordering = ('created',)
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