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66 lines
2.7 KiB
Markdown
66 lines
2.7 KiB
Markdown
---
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Title: Privacy Policy
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---
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This page is meant to inform users about the information CCrypto stores,
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in what conditions, and the exact limits under which it is kept and transfered.
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If you have any question that is not answered by this page, please contact us.
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### 1. Information stored
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- Username
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- Hashed password
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- E-mail address, if provided
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- Messages sent as support tickets
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- IP address used when browsing the site
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- For payments and subscriptions, external identifiers to the associated payment processors.
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See our published source code for technical details.
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We use no additional external analytics or advertisement network on our website.
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All these informations are strictly kept by CCrypto and will not be shared to a third party unless required by law (see 4.).
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Our websites embeds a support chat widget operated by Tawk.to. It can be blocked
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without breaking the rest of the website and tickets can be used for secure communication.
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### 2. VPN Logging
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Each connection from a VPN client to our OpenVPN servers is logged for legal reasons.
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For each connection or authentication, we store for up to a year:
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- Username
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- Server used (and shared server IP address)
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- OpenVPN client IP address and port
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- Amount of data transferred per hour (used exclusively for usage statistics and against extreme abuses)
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**CCrypto will never monitor, record, or use without your consent the traffic you send and receive through the VPN, including but not limited to DNS queries and browsing history.**
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We will however watch for known dangerous patterns to limit abuse,
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exclusively used internally to avoid issues with our current server providers:
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- Denial of service attacks
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- BitTorrent connections to know public trackers (on servers indicated by a "NO-P2P" tag)
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### 3. DMCA handling
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DMCA cease & desists are usually ignored as we have very little control over it.
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If one user generates too many abuse, we may investigate and block their access
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to a server without notice as a warning.
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Since we cannot precisely identify users responsible for DMCA notices,
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we will ban from the server the user or users that match the most the report or reports received.
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If you think you have been banned unfairly,
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you can open a ticket and we will reinstate your access to the server as soon as possible.
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**We will never disclose user information as a result of a DMCA notice.**
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### 4. Data requests
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The French government may request informations about VPN connections and payments as required by the French law.
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We will only comply to this kind of request if they are following the right legal procedure.
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If we are allowed to do so, we will attempt to contact you before or after doing so.
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**No third party can request information without going through the proper legal channels.**
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