You cannot select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
138 lines
4.8 KiB
Markdown
138 lines
4.8 KiB
Markdown
Title: Frequently Asked Questions
|
|
|
|
[TOC]
|
|
|
|
General
|
|
-------
|
|
|
|
### What is a VPN? How does it work?
|
|
A Virtual Private Network is a virtual network that provides a secure
|
|
and reliable connection between two points over the Internet.
|
|
|
|
Our VPN forwards your traffic through our VPN servers to prevent it
|
|
from being analyzed, filtered, or modified between you and the server
|
|
and hides its original source.
|
|
|
|
Instead of seeing your own IP address and finding your ISP and approximate
|
|
geolocation, websites will only see the IP address of the VPN server.
|
|
It lets you pick the country and blend in as anyone behind the VPN server.
|
|
|
|
### How does it compare to tor?
|
|
Tor, although free and decentralized, is not designed for the same usage.
|
|
It provides better anonymity than a VPN, at the cost of much reduced performances
|
|
and in some cases security.
|
|
|
|
While communications are very secure between two tor nodes,
|
|
to communicate to the existing web ("clearnet") it needs *exit nodes*
|
|
that will see and handle all your traffic, and some of those have been
|
|
seen to abuse that trust. Our servers don't do that.
|
|
|
|
A VPN can be used for everyday browsing, online gaming, and you can
|
|
pick a server close to you for best performances.
|
|
|
|
For anonymity, tor can be used over the VPN to hide your tor usage to
|
|
your ISP or school, as it could be used against you.
|
|
|
|
### Do you propose an affiliate program?
|
|
Yes, sare your affiliate link and earn 2 weeks for each referral that pays.
|
|
Invite 24 people and you get one year of free VPN!
|
|
|
|
### Is P2P allowed?
|
|
On some servers. You can see it in CCVPNGUI and on the configuration download page.
|
|
|
|
### Can I have a dedicated IP address?
|
|
Not at the moment.
|
|
|
|
### Do you limit bandwidth usage?
|
|
Every user of a server share its connection without hard limit.
|
|
We try to always have enough bandwidth (at least 20Mbps) available
|
|
for each connection.
|
|
|
|
### Do you censor some websites or protocols?
|
|
No. BitTorrent is forbidden on some servers.
|
|
|
|
### Which protocols are supported?
|
|
We only support OpenVPN for now.
|
|
|
|
### Which payment methods are supported?
|
|
We support Paypal, credit cards (via Stripe) and many cryptocurrencies (BTC, XMR, LTC, ETH, ...).
|
|
Feel free to ask [the support](/page/help) if you need any other method.
|
|
|
|
### Is it free software?
|
|
Yes! Our VPN is based on OpenVPN and we try to release most of our own work as free software.
|
|
|
|
* [Our Windows OpenVPN GUI](https://github.com/PacketImpact/lvpngui/)
|
|
* [This website](https://github.com/CCrypto/ccvpn3/)
|
|
|
|
### Are my data kept secure?
|
|
Yes, the VPN traffic is strongly encrypted and we do not keep any data on the
|
|
VPN servers.
|
|
The website and database are on a different server, in a
|
|
different datacenter.
|
|
|
|
### Will there be more servers/countries available?
|
|
Yes, but we first need money to pay the servers.
|
|
If you would like to have a server somewhere, know a good provider or would
|
|
like to host one, please contact us.
|
|
|
|
|
|
Account
|
|
-------
|
|
|
|
### Can I have a trial account?
|
|
Yes, you just have to [sign up](/account/signup) and click on the dedicated button
|
|
to get a repeatable free 2-hour test period. The limit is a full week.
|
|
|
|
### Can I use my account on multiple machines?
|
|
Yes, you can! Up to 10 at the same time!
|
|
|
|
### How can I delete my account?
|
|
Contact [the support](/page/help).
|
|
|
|
|
|
Technical
|
|
---------
|
|
|
|
### Encryption used
|
|
Authentication uses a 4096 bits RSA key. (3072 bits on oldest servers)
|
|
The current recommended key size considered safe until 2030 is 2048 bits.
|
|
|
|
VPN trafic encryption is performed with the best cipher available to OpenVPN
|
|
(with a recent version AES 256 GCM)
|
|
using a random 256 bits key re-generated regularly, and unique to a VPN connection.
|
|
|
|
Key Exchange uses a 3072 bits Diffie-Hellman parameters.
|
|
A 2048 bits key is considered safe until 2030.
|
|
|
|
### Do you support IPv6?
|
|
Yes, most of our servers are dual stack - they perfectly support IPv4 and IPv6
|
|
at the same time.
|
|
Some are IPv4 only (but we're working with our providers to fix it) and will
|
|
block all IPv6 traffic to make sure your IPv6 address is not leaked.
|
|
|
|
### Do you support PPTP?
|
|
No, PPTP is not supported and will not be supported.
|
|
PPTP is considered insecure and should never be used.
|
|
|
|
|
|
Legal
|
|
-----
|
|
|
|
### What do you log?
|
|
See our [privacy policy](/page/privacy) page.
|
|
Your traffic through the VPN is never logged, but VPN connections are.
|
|
|
|
### Is it really anonymous?
|
|
We will not ask your name and you can pay with bitcoins.
|
|
The VPN will hide your identity from people over the Internet,
|
|
and can help you achieve anonymity by not leaking information through your IP address.
|
|
It will however not make you untraceable.
|
|
|
|
### Will you log traffic or send user data to authorities?
|
|
We won't log your traffic under any condition.
|
|
We may give the little we know about you to authorities
|
|
only if required by the law to keep the service running.
|
|
In this case, we'll try to contact you before doing anything if possible.
|
|
|
|
|